ATMs temporarily unavailable during system update 2 a.m., Sept. 17

Friday, September 15 at 02:00 PM
Category: Arvest News

On Sunday, September 17, at approximately 2 a.m., the following services will be temporarily affected during a system update. The update will last approximately 2–2.5 hours.  

  • All Arvest ATMs will be unavailable.
  • Spending and Gift cards will not work.
  • Arvest Mobile Banking, online banking, and the the 24-hour Account Info Line will not be impacted by the update. 

We sincerely apologize for this inconvenience. Our hope is that the timing of this update, during low-volume hours, will have minimal impact on Arvest customers.

Tags: ATM, Debit Cards
 

Equifax Breach: What you need to know

Friday, September 08 at 01:00 PM
Category: Arvest News
On September 7, 2017, Equifax, a U.S.-based consumer credit reporting agency, announced a cybersecurity incident they say affected approximately 143 million U.S. consumers. This event did not involve Arvest banking systems, and Arvest does not currently have access to the list of our customers potentially impacted. At Arvest Bank, our teams continually monitor customer accounts for fraudulent activity. If unusual activity is observed and action is required, we will contact our customers.
 
Equifax is offering a website—www.equifaxsecurity2017.com*—where you can check whether you are one of the people whose data may have been compromised. In addition to this site, Equifax says they will send direct mail notices to consumers whose credit card numbers or documents with personal identifying information were impacted. Additionally, Equifax has established a dedicated call center to assist consumers. The call center is open seven days a week, from 6 a.m.-midnight Central. The call center number is (866) 447-7559. In the event any Arvest cards are determined to have been exposed by Equifax, we will contact those customers with next steps.
 
The Federal Trade Commission (FTC) has a blog on its website – www.consumer.ftc.gov/blog* -- in which it explains what consumers should do to help protect their information from being misused.
 
The FTC blog also shares the following steps consumers can take to help protect themselves after a data breach: 
  • Check your credit reports from Equifax, Experian, and TransUnion – for free – by visiting annualcreditreport.com*. Accounts or activity that you don’t recognize could indicate identity theft. Visit IdentityTheft.gov* to find out what to do.
  • Consider placing a credit freeze on your files. A credit freeze makes it harder for someone to open a new account in your name. Keep in mind that a credit freeze won’t prevent a thief from making charges to your existing accounts.
  • Monitor your existing credit card and bank accounts closely for charges you don’t recognize.
  •  If you decide against a credit freeze, consider placing a fraud alert on your files. A fraud alert warns creditors that you may be an identity theft victim and that they should verify that anyone seeking credit in your name really is you.
  • File your taxes early – as soon as you have the tax information you need – before a scammer can. Tax identity theft happens when someone uses your Social Security number to get a tax refund or a job. Respond right away to letters from the IRS. 
Visit IdentityTheft.gov/databreach* to learn more about protecting yourself after a data breach. 
 
Arvest takes your privacy and security seriously. To report Identity theft or financial fraud, please contact Customer Service immediately at (866) 952-9523. To report suspicious email messages, phone calls or text messages, please forward the message, or send a description of the call, to reportfraud@arvest.com. To report a lost or stolen card, please contact Customer Service or use our Contact Us page: https://www.arvest.com/contact/banking. To learn more, please visit https://www.arvest.com/about/privacy-and-security
 
As a reminder, Arvest offers IDProtect® as a value added feature of the following checking accounts; myBlue, Arvest Club and Preferred Club. 
 
If you are currently a customer in one of these accounts, you have the option to register for Credit File Monitoring and Total Identity Monitoring. Credit File Monitoring provides daily monitoring of your credit file and provides automated alerts of key changes to your Experian, Equifax and TransUnion credit reports. Total Identity Monitoring provides monitoring for over 1,000 databases including credit, Social Security, public records, real property records, telephone and many others. Registration and activation is required to obtain Credit File Monitoring and Total Identity Monitoring. You can register and activate Credit File Monitoring and Total Identity Monitoring by going to www.IDProtectMe247.com*.
 
Click here to learn more about the features and benefits of IDProtect®.
 
 
Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

 

Tags: Consumer Protection
 

Closed Labor Day - Sept. 4

Friday, September 01 at 01:00 PM
Category: Arvest News

All Arvest Bank branches will be closed Monday, Sept. 4 in observance of Labor Day. We’ll be open normal Saturday hours on Saturday, Sept. 2. All branches will resume normal business hours on Tuesday, Sept. 5.  

For your convenience you can bank 24 hours a day, 7 days a week using:
 
Have a safe and enjoyable Labor Day! We look forward to serving you again on Sept. 5.
Tags: Hours
 

Online Banking with BlueIQ™ Terms & Conditions as of 8/24/17

Thursday, August 24 at 01:00 PM
Category: Arvest News

Effective August 24, 2017, the Terms and Conditions for Online Banking with BlueIQ™ have changed. Arvest customers logging into their accounts from arvest.com will be presented with a screen requiring them to accept these new Terms and Conditions before proceeding. New Terms & Conditions are needed for new enhancements coming soon to our digital services. When we add new functionality, it sometimes requires an update to the existing terms. Some upcoming enhancements include:

  • The ability for Arvest customers to transfer funds to other Arvest customers using online banking;
  • A new Arvest mobile banking app being released in the coming months.
The general Terms and Conditions for using Online Banking with BlueIQ™ have also been updated related to disclaimer of warranties, liability limitations and obligations, and indemnification against certain losses when using BillPay.
 
For any questions regarding these changes, please contact our customer service team at (866) 952-9523 or visit any Arvest Bank branch.
 
 

Bear State Bank to be Acquired by Arvest Bank

Tuesday, August 22 at 02:30 PM
Category: Arvest News

Bear State Bank and Arvest Bank have exciting news to share today. An agreement has been signed where Arvest will acquire Bear State and come together as one customer-focused bank. The acquisition of Bear State Bank meets two strategic goals for Arvest – entry into attractive new markets for the bank, and an expansion of customer base and branches in existing Arvest markets. We’re excited to welcome Bear State Bank customers and associates to Arvest and look forward to working together in the future.

FAYETTEVILLE, Ark. (Aug. 22, 2017) – Arvest Bank (“Arvest”) announced today it has entered into a definitive agreement to acquire Bear State Financial, Inc. (“Bear State”) (NASDAQ:BSF), the parent company of Bear State Bank. The acquisition, expected to close in the fourth quarter of 2017 or first quarter of 2018 pending customary regulatory approvals and subject to approval by Bear State shareholders, is an all-cash transaction valued at approximately $391 million.

Bear State Bank operates 42 branches and three personalized technology centers in Arkansas, Missouri and Oklahoma, while Arvest operates more than 250 branches in Arkansas, Kansas, Missouri and Oklahoma. As of June 30, 2017, Bear State had total assets of $2.24 billion and total deposits of $1.7 billion in 34 communities. As of June 30, 2017, Arvest had total assets of $17.30 billion and total deposits of $14.98 billion in 120 communities.

“This is a strategic move for us and one made after much careful consideration,” Arvest president and CEO Kevin Sabin said. “In addition to giving us the opportunity to expand into some new communities, this deal also allows us to strengthen our presence in some existing markets.

“Because Bear State is such a solid company with dedicated employees – and because both banks are so committed to their communities – we believe this will be a great fit. From outstanding products and services to superior customer service, Arvest shares a lot of similarities to Bear State and we look forward to serving all of our customers – old and new – with the same courtesy, competency and care as we always have.”

Of the 34 communities where Bear State operates, 18 are markets where Arvest has banking operations while 16 markets will be new communities for Arvest – most notably communities in northeast Arkansas, southwest Arkansas, southern Missouri and southeast Oklahoma. Arvest Bank and Bear State customers will not notice any immediate changes, and both banks will continue to conduct business as usual. A full conversion of systems and accounts will occur in 2018, and Arvest Bank will be communicating with Bear State customers over the next several months regarding their transition to Arvest Bank.

Additionally, all those employed by Bear State on the date of contract closing will become employees of Arvest Bank.

New communities Arvest looks forward to serving in Arkansas are: Ashdown, De Queen, Dierks, Glenwood, Jonesboro, Manila, Monette, Mount Ida, Nashville and Waldron. Arvest will enter the communities of Golden City, Kimberling City, Lamar and Marshfield in Missouri, and Broken Bow and Idabel in Oklahoma. 

About Arvest 

Arvest Bank, named by Forbes magazine as one of “America’s Best Large Employers” for 2017, operates more than 250 bank branches in Arkansas, Oklahoma, Missouri and Kansas through a group of 16 locally managed markets, each with its own local board and management team. These banks serve customers in more than 120 communities, with extended weekday banking hours at many locations. Arvest also provides a wide range of banking services including loans, deposits, treasury management, credit cards, mortgage loans and mortgage servicing. Arvest is an Equal Housing Lender and Member FDIC.

About Bear State Financial

Bear State common stock is traded on the NASDAQ Global Market under the symbol “BSF.”  For more information on Bear State, please visit www.bearstatefinancial.com.  Its principal subsidiary, Bear State Bank, is a community oriented financial institution providing a broad line of financial products to individuals and business customers. Bear State Bank operates 42 branches, three personalized technology centers equipped with interactive teller machines and three loan production offices throughout Arkansas, Southwest Missouri and Southeast Oklahoma.

 
Tags: Arkansas, Associates, Community Support, Locations, Missouri, Oklahoma

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