Classic Mobile App Set to Retire

Wednesday, July 18 at 09:00 AM
Category: Arvest News

Now is the time to Arvest Go.

Arvest Classic—our first mobile banking app—will no longer work beginning fall 2018. We removed the app from the app stores on July 12, 2018 in anticipation of this upcoming change.

Why is This Happening?

The vendor that supports our Classic mobile app has made the decision to stop its support and maintenance of this product for our customers.

Although the app is no longer supported by the vendor, it should continue working until the disconnect date in fall 2018 unless it is deleted from the device. We apologize for any inconvenience this change may have caused.

New Mobile Banking App Available

Logging in and using our new mobile banking app, Arvest Go, is easy. Arvest Go has all the best features of Classic plus several enhancements, such as fingerprint login and an optimized mobile check deposit experience.

To get started, simply download the free Arvest Go app on your iPhone®* or Android™* device and sign in using your current Classic online banking login ID and password. After successfully logging in to Arvest Go, be sure to delete the Arvest Classic app from your device.

Ensure you are running the most current OS for an optimal experience with Arvest Go. The Arvest Go app requires at least Apple iOS 9 or Android 5 Lollipop to run.

We make frequent updates to Arvest Go based on the newest technology trends and feedback from our customers. We are excited to bring you the best we have to offer in mobile banking.

Browser-only Banking

The Classic mobile web banking service will also retire this fall, but mobile web banking will not go away. The look and feel of your experience will change.

Mobile Web BlueIQ™ accessed through your device’s browser will feature standard online banking and bill payment functions as well as easy-to-use personal money management tools.

To enjoy an optimal banking experience on your iPad®, please use Online Banking with BlueIQ™, accessed easily through your tablet’s browser. Our replacement mobile app, Arvest Go, is not currently configured for iPad viewing and usage.

New to Mobile Banking or Have Questions?

If you are new to mobile and online banking with Arvest, visit with an associate at your local branch or call us at (866) 952-9523 to get a login ID and temporary password.

If you have additional questions regarding these upcoming changes, call us at (866) 952-9523. Arvest’s goal is to continually improve your banking experience with updated products and services.

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Tags: Arvest Go, Mobile Banking
 

Arvest Adds More Features to Arvest Go

Monday, April 09 at 02:00 PM
Category: Arvest News

We’ve got some good news—we’re releasing the first update to Arvest Go to make it even better. The app update includes several new features to make banking on your phone even easier and more convenient.

Beginning March 13, 2018, users can visit their mobile app store to get the most up-to-date version of Arvest Go. Also at that time, new users will be able to download the latest version via the App Store®* or Google Play*.

This update comes just four months after the successful launch of Arvest Go and is driven by actual customer feedback and our technology roadmap.

Arvest will continue to listen to our customers in determining future updates and added features. We are also keeping our eye on trends in mobile banking in order to continually offer the best we can for our customers. As always, providing exceptional customer service—whether in branch, on the phone or through our mobile and online products—is our top priority.

New Features The update to our Arvest Go mobile app will allow you to

  • Enjoy iPhone X user enhancements, like Face ID® log in;
  • Search through your account transactions with ease;
  • Schedule and edit recurring payments and transfers;
  • Initiate common banking functions quickly from your home screen or widget;
  • Enroll in e.statements; and
  • View your account information more easily on larger screens.

The update also includes minor bug fixes and other improvements.

What’s Arvest Go?

First launched in November 2017, the Arvest Go mobile banking app makes managing your personal accounts convenient, while providing a modern and individualized user experience. Arvest Go provides fast and easy control over your finances in a few quick taps.

With Arvest Go, users can log in using their fingerprint or passcode, enable Quick View to see account information at a glance, as well as customize their app by adding a profile photo and account nicknames.

If you are new to mobile and online banking with Arvest, simply visit with an associate at your local branch or call us at (866) 952-9523 to get a login ID and temporary password. Once you’ve installed Arvest Go on your phone, enter your credentials and follow the prompts to create a new password and set up your challenge questions and answers.

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Tags: Arvest Go, Mobile Banking
 

Android Pay is now Google Pay

Thursday, March 01 at 02:00 PM
Category: Arvest News

Android Pay is being replaced with Google Pay. With Google Pay, you’ll have everything you loved about Android Pay with a fresh look and new features. All of the information you’ve added and your Android Pay settings will be the same on Google Pay.

If you’re already using Android Pay, you don’t need to do anything to get started with Google Pay. The next time you update your Android Pay app, it’ll become Google Pay. Learn how to update your app*.

You can enjoy all the benefits and security of your Arvest Bank debit card while using Google Pay. It's the simple, secure and private way to make purchases using compatible Android™ devices.** With the Google Pay app, you can snap a photo of your card and place your unlocked device near a contactless terminal to make purchases at more than a million stores*, online, and in apps.

Use Arvest Debit Cards on Google Pay

Google Pay provides privacy and security during and after each transaction by:

  • Allowing you to leave your card in your purse or pocket;
  • Using a unique virtual account number instead of your actual card number; and
  • Sending you a notification (including the name and number of the store) after every transaction.

Arvest Google Pay Terms and Conditions (PDF)

** Google Pay is only compatible on Android devices that run KitKat 4.4 or later. Cardholders don't need to have NFC-enabled devices to use Google Pay for online transactions using virtual account numbers (e.g., network tokens).

Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC. 

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

 

 

Tags: Mobile Banking, Online Banking with BlueIQ™, Online Services
 

Introducing Our New App: Arvest Go

Wednesday, November 29 at 02:00 PM
Category: Arvest News
We’re excited to introduce Arvest Go, our new mobile banking experience that makes keeping track of your accounts easy, fast and fun.
 
Arvest Go is now available for free download on the Apple App Store®* and Google Play™* for customers who have an iPhone® or Android™ device.
 
This entirely new app has a modern, sleek and user-friendly design with features we’ve not offered in our current mobile banking app, Arvest Classic.
 
Loaded With Features
 
The new features include fast fingerprint login, the ability to set up Quick View for easy access to your account balances, as well as the ability to add an optional profile photo and other user customization.
 
Of course, Arvest Go lets you deposit checks with Mobile Check Deposit, make bill payments with BillPay and transfer funds—all from the convenience of your phone.
 
Getting Started
 
If you are a current Arvest Classic and online banking customer, you can download the new app and log in using the same login ID and password you have always used.
 
If you are new to mobile and online banking with Arvest, simply visit with an associate at your local branch or call us at (866) 952-9523 to get a login ID and temporary password. Once you’ve installed Arvest Go on your phone, enter your credentials and follow the prompts to create a new password and set up your challenge questions and answers.
 
Not an Update to Previous App
 
Please keep in mind this is not an update to Arvest Classic. Arvest Classic, while still available on the App Store and Google Play, will no longer be modified or enhanced with updates. Arvest Go will be updated regularly to include new features and functionality!
 
We’re excited to bring you this new mobile banking experience. It’s time to Arvest Go! Download it today! 
 
Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.
 
Tags: Mobile Banking
 

Consumers Find Convenience, Security in Digital Wallets

Thursday, July 13 at 10:00 AM
Category: Personal Finance

It’s no secret mobile phones serve consumers as more than just a communication device these days.

Smartphones alternate as cameras, navigation tools, encyclopedias and other resources on a daily basis. And as digital devices offer more and more, the more irreplaceable they become to those same consumers.

Enter the digital wallet of the 21st century. Payment options like Apple Pay™, Android Pay™ and Samsung Pay are increasing in popularity among the digital consumer. This means more and more smartphones also are alternating as wallets for many consumers.

This is especially true among Millennials. According to an August 2016 study published in The Financial Brand, 21 percent of these digital natives don’t carry or use cash for purchases, and 53 percent choose to pay only by debit or credit card. The shift in payment preferences is also growing among consumers of other age groups, as they become more familiar with the benefits of using a digital wallet.

Arvest Bank believes mobile payments are an easier and safer form of payment than most consumers realize, and digital wallets have the potential to be the dominant form of payment in the future, although cash and credit will always be options.

The biggest advantage of the digital wallet is convenience. Consumers can leave their traditional wallets at home and use a mobile payment option for everything from ordering coffee to shopping to ride sharing.

The potential for identity theft gives wary consumers pause when it comes to trusting technology with their money, but financial experts say contactless payments are more secure than using cash or a debit or credit card. Whereas cash can be lost or stolen, and debit or credit cards can be compromised, digital wallets offer multiple layers of protection against identity theft.

A customer’s account number that is stored in a digital wallet is never shared with the merchant. Instead, the technology in the phone produces a different code for every transaction, greatly lowering the chance for identity theft. Many digital wallets also require a password or fingerprint to authorize and finalize payment, which is added security in the event a phone is lost or stolen.

Integration with pre-existing loyalty and coupon programs is another driver of mobile payment adoption, and web-based data and statistics company Statista projected mobile payments to rise from less than $10 billion in 2015 to more than $300 billion in 2020 in a recent report.

Similar to mobile phones, digital wallets are becoming more comprehensive in what they offer. As consumers increase their adoption and fuel broader integration among retailers, the future of the digital wallet could expand well beyond users’ expectations.

Tags: Financial Education, Mobile Banking, Technology

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